Privacy Policy

Last updated: 08/09/2026

1. About this Privacy Policy

This Privacy Policy explains how Terivo Ltd ("Terivo", "we", "us" or "our") collects, uses, stores, shares and protects personal data in connection with our pre-launch website, communications and related activities. It also explains the rights available to you under applicable data protection law.

Terivo Ltd is a company registered in Scotland under company number SC854291, with its registered office at Alloway House, 6 Alloway Place, Ayr, KA7 2AA.

For the purposes of applicable data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Terivo Ltd is the controller of the personal data described in this Privacy Policy, except where expressly stated otherwise.

Terivo is registered with the Information Commissioner’s Office ("ICO") under registration number ZB942131.
This Privacy Policy applies to Terivo's pre-launch activities only. Terivo is not currently providing broadband services. Before customers are able to order a Terivo service, we will publish an updated privacy policy explaining how personal data is processed in connection with the provision and administration of our services.

2. Personal data we collect

The personal data we collect depends on how you interact with us.

2.1 Information you provide to us

Where you ask us to check whether Terivo is expected to be available at your home, register your interest or otherwise submit information through our Website, we may collect:

(a) your first name;
(b) your email address;
(c) your house number or house name;
(d) your postcode;
(e) your communication and marketing preferences; and
(f) the date, time and method by which you give, withdraw or otherwise change any consent or preference.

Where you contact us directly, including by email, we may also collect the information contained in your correspondence and any other personal data you choose to provide.

We do not currently ask you to provide payment information through our pre-launch Website.

We do not intentionally request special category personal data through our pre-launch Website and ask that you do not provide such information unless it is necessary for a specific reason.

2.2 Information collected when you use our Website

When you access or use our Website, certain technical information may be collected automatically.
Depending on your device, browser, Website settings and consent choices, this may include:

(a) your Internet Protocol ("IP") address;
(b) browser type and version;
(c) device type and operating system;
(d) pages viewed and interactions with the Website;
(e) the date, time and duration of visits;
(f) referral and campaign information;
(g) cookie, device or advertising identifiers; and
(h) information relating to the performance, security and operation of the Website.

Some technical information is necessary for the Website to operate securely and effectively.

Where information is collected through non-essential cookies, pixels or similar technologies for analytics or advertising purposes, those technologies will only be used where the required consent has been obtained.
Further information is provided in our Cookies Policy.

3. How and why we use personal data

We will only process personal data where we have a lawful basis for doing so.

Depending on the circumstances, we may process your personal data for the following purposes.

3.1 Availability checks and responding to enquiries

We use the information you provide to assess whether we expect Terivo services to be available at your address and to communicate the result to you.

Where the processing is necessary to take steps at your request before potentially entering into a contract, we rely on Article 6(1)(b) UK GDPR.

Where that basis does not apply, we rely on our legitimate interests under Article 6(1)(f) UK GDPR in responding to enquiries made to us and providing information requested by prospective customers.

3.2 Pre-launch and marketing communications

Where you have chosen to receive them, we may use your contact details to send you information about Terivo, including our launch, proposed services, pricing, availability and when ordering opens.

Our lawful basis for these communications is your consent under Article 6(1)(a) UK GDPR.

You may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

3.3 Operating and securing our Website

We process certain information where necessary to operate, administer, maintain and protect our Website and related systems, including detecting or preventing misuse, security incidents and technical problems.

Our lawful basis is Article 6(1)(f) UK GDPR, our legitimate interests in operating a secure, reliable and effective Website and protecting our systems, information and users.

3.4 Website analytics

Where you have given the required consent, we may use analytics technologies to understand how visitors find and use our Website, measure Website performance and identify ways in which the Website can be improved.
Where consent is required, our lawful basis is Article 6(1)(a) UK GDPR.

3.5 Advertising and campaign measurement

Where you have given the required consent, we may use advertising and measurement technologies provided by organisations including Google, Meta and LinkedIn.

These technologies may enable us to understand whether our advertising has resulted in visits or interactions with our Website, measure campaign performance, understand audiences and improve the relevance and effectiveness of our advertising.

Where consent is required, our lawful basis is Article 6(1)(a) UK GDPR.

Our Cookies Policy provides further information about the technologies used and how you can manage your preferences.

3.6 Legal and regulatory requirements

We may process personal data where necessary to comply with a legal or regulatory obligation to which Terivo is subject.
Our lawful basis is Article 6(1)(c) UK GDPR.

We may also process personal data where necessary to establish, exercise or defend our legal rights.

4. Marketing communications and your choices

We will only send electronic marketing communications to you where we have an appropriate lawful basis to do so.
For our pre-launch marketing communications, we rely on your consent.

You can withdraw your consent and unsubscribe from marketing communications at any time by:
(a) selecting the unsubscribe link contained in a marketing email; or
(b) emailing unsubscribe@terivo.co.uk.

We will process your request without undue delay.

Withdrawing from marketing communications does not prevent us from sending non-marketing communications where these are necessary to respond to a request you have made.

For example, if you ask us to check whether Terivo is expected to be available at your address, we may still contact you with the result of that request even if you have chosen not to receive marketing communications.

Where you withdraw consent or object to direct marketing, we may retain limited information on a suppression list to ensure that your preference is respected and that marketing is not sent to you again inadvertently.

5. Cookies and similar technologies

Our Website uses cookies and similar technologies, which may include pixels, tags and other technologies capable of storing information on, or accessing information from, your device.

Some technologies are strictly necessary for the operation, security or functionality of the Website and may be used without consent where permitted by law.

Analytics and advertising technologies that require consent will not be used unless and until the required consent has been obtained.

Where applicable, you can accept, reject or manage non-essential technologies through the consent controls made available on our Website. You can change your preferences at any time.

Our Cookies Policy provides further information about the cookies and similar technologies we use, their purposes, the organisations that provide them, how long they operate and how you can manage your preferences.

6. Sharing personal data

We do not sell your personal data.

We may disclose or make personal data available to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include organisations that provide:

(a) website hosting, development and Website functionality;
(b) online forms and data collection;
(c) email, communications, productivity and file-storage services;
(d) analytics and Website measurement;
(e) advertising, conversion measurement and campaign services;
(f) information technology, security and technical support; and
(g) professional, legal, accounting, regulatory or other advisory services where required.

Our current technology and service providers may include Wix, Microsoft, Google, Meta and LinkedIn.
Where a supplier processes personal data solely on our behalf as a processor, we require that supplier to process personal data only in accordance with our instructions and to implement appropriate measures to protect it.

Certain third-party providers, particularly analytics and advertising providers, may process some information as independent controllers or otherwise determine aspects of how information is processed. Where this occurs, their processing is also subject to their own privacy terms and applicable data protection obligations.

We may also disclose personal data:

(a) where required by law, regulation, court order or a competent authority;
(b) to law enforcement agencies or regulators where required or permitted by law;
(c) where reasonably necessary to establish, exercise or defend legal rights;
(d) where reasonably necessary to protect the rights, property, systems or safety of Terivo, our users or another person; or
(e) in connection with a proposed or completed corporate transaction, including an investment, financing, reorganisation, merger, acquisition or sale of all or part of our business or assets, subject to appropriate safeguards.

7. International transfers

Some of the organisations we use to operate our Website, communicate with you and provide analytics, advertising and technology services operate internationally.

As a result, personal data may be transferred to, stored in or otherwise processed in countries outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the circumstances, this may include:

(a) transferring personal data to a country or territory recognised by the UK government as providing an adequate level of protection;
(b) transferring personal data to an organisation covered by an applicable UK-approved adequacy arrangement or data protection framework;
(c) using the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses or another legally recognised transfer mechanism; or
(d) relying on another lawful transfer mechanism available under applicable data protection law.
Where required, we will also consider whether additional safeguards are necessary having regard to the circumstances of the transfer.

You can contact us at dataprotection@terivo.co.uk if you would like further information about the safeguards applying to a particular international transfer.

8. How long we retain personal data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, regulatory, accounting, operational or reporting requirements and to establish, exercise or defend legal rights.

For the pre-launch availability and registration process, we will ordinarily retain the personal data you provide for up to 24 months from our last meaningful contact with you.

We may retain information for a shorter or longer period where reasonably necessary having regard to:

(a) the purpose for which the information was collected;
(b) whether you remain subscribed to communications;
(c) any legal or regulatory requirement;
(d) the need to resolve a dispute or enforce our rights; and
(e) the nature and sensitivity of the information.

If you withdraw consent to marketing, we will stop using your information for that purpose. We may retain the minimum information necessary on a suppression list to ensure that your preference continues to be respected.
If you subsequently become a Terivo customer, relevant personal data may instead be retained in accordance with the customer privacy policy and retention requirements applicable to your service.

9. How we protect personal data

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and other unlawful forms of processing.

The measures we use are intended to reflect the nature of the information processed, the risks associated with the processing and the technology and services available to us.

Access to personal data is restricted to those employees, contractors and service providers who require access for an appropriate purpose.

Where third parties process personal data on our behalf, we require appropriate contractual and security protections where required by law.

Although we take the protection of personal data seriously, no internet transmission, information system or method of electronic storage can be guaranteed to be completely secure.

10. Your data protection rights

Under UK data protection law, you have rights over your personal data.

You have the right to:
(a) know how we use your personal data, known as the right to be informed;
(b) ask for a copy of the personal data we hold about you, known as the right of access;
(c) ask for inaccurate or incomplete personal data to be corrected, known as the right to rectification;
(d) ask for your personal data to be deleted in certain circumstances, known as the right to erasure;
(e) ask us to limit how we use your personal data in certain circumstances, known as the right to restrict processing;
(f) object to us using your personal data in certain circumstances, known as the right to object. You also have an absolute right to object to your personal data being used for direct marketing;
(g) ask for certain personal data you have provided to us to be transferred to you or another organisation, known as the right to data portability;
(h) withdraw your consent at any time where we rely on your consent to use your personal data; and
(i) have safeguards where decisions are made about you solely by automated means, including certain types of profiling.

Not every right applies in every circumstance. If a right does not apply to your request, we will explain why.
You can exercise your rights by emailing dataprotection@terivo.co.uk. You do not need to use any particular wording or form.

We may ask you for information to confirm your identity where this is reasonably necessary to protect your personal data.

We will respond to your request within the time required by data protection law, which will normally be one month. If we need more time and the law allows this, we will tell you and explain why.

There is normally no charge for exercising your data protection rights. However, where a request is manifestly unfounded or excessive, Terivo may charge a reasonable fee where permitted by law or may refuse to act on the request. If we do so, we will explain why.

11. Complaints
If you have a concern or complaint about how we have collected, used or otherwise processed your personal data, please contact us in the first instance at dataprotection@terivo.co.uk.
We take concerns about the use of personal data seriously and will investigate your complaint and respond appropriately. We ask that you give us the opportunity to consider your concerns and, where appropriate, resolve them.
You also have the right to make a complaint to the Information Commissioner’s Office ("ICO"), the UK’s independent supervisory authority for data protection.

The ICO will generally expect you to have raised your concern with the organisation concerned before making a complaint to it. We therefore ask that you contact us first so that we have the opportunity to investigate and respond. This does not affect your right to raise a concern with the ICO.

Information about making a complaint to the ICO is available from the Information Commissioner’s Office.

12. Automated decision-making and profiling

Terivo does not use the information submitted through our pre-launch availability form to make decisions about you based solely on automated processing that produce legal effects, or similarly significant effects, concerning you.
Our pre-launch availability response is not intended to constitute an automated decision about your eligibility to become a customer. Availability will be confirmed again before any future order is accepted.

Where you have consented to advertising and analytics technologies, third-party platforms such as Google, Meta and LinkedIn may process information relating to Website visits, advertising interactions and audiences for measurement, attribution, personalisation or advertising purposes.

Further information about these technologies and how you can control them is provided in our Cookies Policy and through the consent controls available on the Website.

13. Children’s personal data

Our pre-launch Website and registration process are intended for adults.

We do not knowingly seek to collect personal data from children through the pre-launch registration process.
If you believe that a child has provided personal data to us in circumstances where they should not have done so, please contact dataprotection@terivo.co.uk.

Where appropriate, we will take reasonable steps to delete that information or otherwise deal with it in accordance with applicable data protection law.

14. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our Website, business, processing activities, suppliers or legal and regulatory requirements.

The date shown at the top of this Privacy Policy indicates when it was last updated.

Where a change materially affects how we process personal data and applicable law requires us to do so, we will take reasonable steps to bring the change to the attention of affected individuals.

15. Contact us

Terivo Ltd is the controller responsible for the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy, how we process your personal data or your data protection rights, you can contact us at:

Email: dataprotection@terivo.co.uk

Post:
Terivo Ltd
Alloway House
6 Alloway Place
Ayr
KA7 2AA