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Will Terivo be available at your home?
Enter your address and we will check whether Terivo can reach your home.
Caelan Grant, our Founder and Chief Executive, will email you personally with the result and introduce you to Terivo within 2 business days.
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Why Terivo?
Broadband deserves a higher standard
Broadband is no longer a convenience. It is essential infrastructure for the modern home. It carries your work, keeps your family connected, delivers your entertainment and supports your security. It is too important to be treated as a basic commodity and too essential to be delivered without care.
Terivo is built around dependable full fibre, carefully selected managed Wi-Fi equipment, honest speed positioning, clear pricing and UK-based support from people who take responsibility. Every part of the service is deliberate.
The equipment matters. The connection matters. The communication matters. The support matters. The way success is shared matters.
The Four Foundations of Terivo
Four principles shape how Terivo is built, how it operates and what you should expect from us. Quality earns your custom. Ownership protects the standard.
Quality without compromise
Every part of your service is designed around dependable performance, careful execution and continuous improvement.
Value is created by making the right decision for the performance, reliability and longevity of your service. Where the standard calls for better equipment, greater care or more capable people, that is where we invest.
Ownership by design
You share directly in the success your loyalty helps create.
Customer ownership is built into how Terivo works, aligning our success with the people who make it possible. Our customer-owners share directly in profit and have structured ways to influence selected service and product priorities.
Accountability without excuses
The person who answers owns your issue.
They listen properly, understand what has happened, use their judgement and act where they can. If specialist expertise is needed, they bring it in while retaining responsibility. You explain it once. We own it until it is resolved.
Measured in the open
We measure ourselves against the promises we make.
Each year, we publish a clear update showing how we performed, how customer-owners rated Terivo, where we fell short, what improved and what comes next. If a standard is missed, we say so and explain what we are doing about it.
Broadband now underpins how we work, learn, communicate and live. It has become essential to everyday life, yet too often the standard people are expected to accept is simply good enough.
I founded Terivo because I believe broadband deserves greater care, stronger accountability and a level of quality that reflects the role it now plays in our lives. Exceptional service is not created by one headline feature. It is created by hundreds of deliberate decisions, made consistently over time.
It is the router we choose rather than the cheapest one available. It is the speed we advertise rather than the highest number a line may briefly reach. It is the person who answers when you need help, listens properly, understands the issue and has the authority to resolve it. It is clear pricing, thoughtful onboarding and taking responsibility for the complete experience inside your home.
At Terivo, we do not treat any of those decisions as small details. Together, they will define the experience our customers receive. As Terivo grows, protecting that standard becomes even more important. Customer ownership helps us do that by aligning our success with the people who make it possible.
From our first profitable year, 50% of Terivo’s post-tax profit will be shared with customer-owners.
We will also publish how we perform against the promises we make each year. Accountability means measuring our performance properly, reporting it clearly and never treating improvement as finished.
We do not expect you to trust Terivo simply because we say the right things. We expect to earn your confidence through the quality of everything we do.
Caelan Grant, Founder
The Terivo Standard
Every detail matters. Exceptional broadband is not one feature. It is the complete experience. Exceptional broadband depends on every part of the experience. Nothing is treated as an afterthought.
Dependable full fibre
Built to work quietly and reliably.
Your service runs over established national full-fibre infrastructure, with packages designed for modern, high-demand homes and consistent everyday performance, including when the whole household is connected.
Honest speeds
We'd rather under-promise and over-deliver.
We position our speeds conservatively, so what we advertise reflects what you can reasonably expect in everyday use, not simply the highest theoretical figure. We would rather set an honest expectation and exceed it through everyday performance.
Premium managed Wi-Fi
Your router is part of the service.
Your broadband experience is only as strong as the equipment delivering it around your home. Every Terivo package includes carefully selected managed Wi-Fi equipment as standard, chosen for performance, reliability and long-term support. Your router is never treated as a budget accessory.
Your whole home matters
Your broadband should perform where you actually use it.
We treat the Wi-Fi experience inside your home as part of the service, not something separate from it. Router placement and coverage are considered from the outset, so your managed Wi-Fi equipment is set up to deliver the strongest possible performance across your home.
Thoughtful onboarding
The standard begins before you are connected.
Your managed Wi-Fi equipment arrives before activation, configured and ready for use, with clear guidance alongside it. Once your service is live, we check that your connection, router and in-home experience are performing as expected, so the service starts as it is meant to continue.
Support built around responsibility
You explain it once. We own it until it is resolved.
Proactive support
The best support is the call you never have to make.
Where the service information available to us indicates a potential problem, we investigate it before you need to report it. When we can resolve it remotely, we do. If we need your involvement, we contact you with what we know, what we have already done and a clear next step. Once the issue is resolved, we check that your service is performing as it should.
Human support
We listen properly, then act.
You speak to a UK-based person who understands the service, uses their own judgement and has the authority to act. Technology gives our team better information and faster ways to help, while responsibility remains with the person supporting you.
One person owns your issue
Responsibility stays with the person who took ownership.
The Terivo colleague who takes responsibility understands what has happened, acts immediately where they can and brings in specialists where needed. Specialists provide expertise. You do not get passed around or have to start again with someone new. We stay with the issue until it is resolved and check that the outcome has actually fixed the problem.
You are more than a customer
You are a customer-owner
You share directly in the success your loyalty helps create. Every month you choose Terivo, you help strengthen the service you receive while sharing in the success you help create.
50% of Terivo's post-tax profit is shared with our customer-owners from our first profitable year.
The profit share is calculated using the post-tax profit shown in Terivo's filed annual accounts, using the same figure filed at Companies House. Your share is applied as a customer-owner credit to your Terivo account.
No hidden formula. No vague promise.
Being a customer-owner means more than sharing profit. Here's how it works:
Your service supports Terivo
Terivo creates value and reports a post-tax profit
50% is allocated to our customer-owners
Your share is credited to your Terivo account
You receive clear information
You can see how the numbers were reached.
Each year, we publish Terivo's reported post-tax profit, the total allocated to customer-owners, how your credit was calculated, the total value credited and the amount invested in improving the service.
You help shape Terivo
Your experience helps inform what we improve next. You can contribute to selected service and product priorities through customer-owner panels, product consultations, selected ballots and annual forums. Terivo's board remains responsible for running the company, but your experience and ideas directly inform the decisions that shape your service.
You see the results
We show what changed because customer-owners spoke. We publish a clear annual “You said, we did” summary showing how customer-owner input influenced Terivo, alongside regular Founder updates so you can see what is changing and why.
Being a customer-owner is a customer benefit, not an investment. It does not give you shares in Terivo, ownership of the company or statutory voting rights. Customer-owner status begins once your service is live and your cooling-off period has ended, and ends when your Terivo service ends. Profit sharing begins from Terivo's first profitable year. Full details will be set out in our customer-owner terms, to be released before launch.
Trust is built in the details
Clear pricing
You will never be surprised by your bill.
Before you order, you see the full monthly price, any one-off charges and anything that could affect what you pay in future. No hidden charges. No confusing introductory pricing. No surprise mid-contract increases. Any price applying at renewal is explained clearly and in advance.
Our launch prices will be published before ordering opens.
Your information is treated with care
Your data is not a product.
We collect only what we need to provide, secure, support and improve your service, communicate with you and operate the customer-owner model. We do not sell your personal information or treat it as a product in its own right.
Our Privacy Policy explains how your information is used and protected.
Measured, not taken on trust
Quality is easy to claim. Evidence is harder to ignore.
After Terivo's first full year of trading, we publish a clear annual update covering the reliability and performance of your service, your experience of joining and activation, how quickly and effectively we supported you, how customer-owners rated Terivo, how much profit was shared, what improved during the year and what comes next.
We keep the update clear, meaningful and easy to understand. If we fall short of a promise, we say so, explain what we are changing and report on the progress that follows.
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Terivo is new. The people building it are not.
Between them, well over a century of experience. Founded in Ayrshire. Built for homes across the UK.
Caelan Grant
Founder and Chief Executive
A decade leading customer operations inside major household brands, including Vodafone and Allianz Assistance.
Believes broadband deserves a higher standard than it is given.
Liam Ronan
Chairman
Twenty years as a technology leader, and Chief Information Officer of Persimmon Homes, where he built and scaled FibreNest from launch.
Believes trust is earned slowly and lost in a moment.
Neil Gooding
Chief Financial Officer
More than thirty years leading finance functions in telecommunications, most recently at Jurassic Fibre and Cuckoo Fibre.
Believes a promise you cannot afford is not a promise.
Ross Duke
Chief Technology Officer
More than twenty-five years building technology in telecommunications, most recently as Chief Technology Officer at FullFibre.
Believes the best technology is the technology you never notice.
Darren Bunker
Non-Executive Director
Thirty years in telecommunications, and co-founder of Qube, which he led through to acquisition in 2022.
Believes the customer is the only thing worth building around.
January 2027. We will let you know when ordering opens and confirm availability at your address before you place an order.
Terivo will offer a range of full-fibre packages designed for modern, high-demand homes. Before ordering opens, we will publish the full range and the speeds you can reasonably expect in everyday use.
Every Terivo package includes carefully selected managed Wi-Fi equipment as standard. It is chosen for performance, reliability and long-term support, and arrives before activation configured and ready for use, with clear guidance alongside it.
We look at the experience where you actually use your broadband. We assess the setup with you, including router placement and Wi-Fi coverage, and work with you to improve the experience rather than treating the router as the end of our responsibility.
Launch pricing will be published before ordering opens. You will see the full monthly price, any one-off charges and anything that could change later before you decide.
That depends on your property. Where full fibre is already installed at your address, connection is usually straightforward. Where it is not, an Openreach engineer will need to attend. We will tell you exactly what to expect before you place an order.
You become a customer-owner once your service is live and your cooling-off period has ended. From our first profitable year, 50% of Terivo's post-tax profit is shared with our customer-owners as credit on their account. Customer-owners can also contribute to selected service priorities through panels, consultations, ballots and annual forums. Customer-owner status is a customer benefit rather than an investment, and does not give you shares in Terivo, ownership of the company or statutory voting rights.
If you are still within your current provider's minimum term, leaving may involve an early termination charge. For most residential broadband switches, your new provider manages the move through One Touch Switch. We will explain how the process applies to your current service before you order.
No. Terivo is a broadband-only service and does not include a phone line. If you rely on a telecare alarm, a pendant alarm or another device that requires a traditional phone service, Terivo is not suitable for you.
We collect only what we need to provide, secure, support and improve your service, communicate with you and operate the customer-owner model. We do not sell your personal information or treat it as a product in its own right. Our Privacy Policy explains how your details are used and protected, and you can unsubscribe from updates at any time.
Our promise
Terivo exists to deliver exceptional broadband, protect that standard through the customer-owner model and share success with the people who help create it.
You receive a connection you can trust, equipment selected with care, support that takes responsibility and a direct share in the success your loyalty helps create.
Our ambition is not simply to provide broadband. It is to raise the standard people should expect from it.
Quality earns your custom. Ownership protects the standard. Shared success raises it further.
